Refund policy

Here’s a clear and professional Return & Refund Policy for your store:

Return & Refund Policy

Last Updated: [Insert Date]

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Have all original tags, packaging, and labels intact

  • Not be damaged, washed, or altered in any way

  • Be accompanied by proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 7 days of delivery.

Any return requests made after this period may not be accepted.

3. Refund Process and Timing

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • The amount will be credited to your original payment method

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, based on your preference.

4. Exchange Options

We offer exchanges for:

  • Size issues

  • Defective or damaged products

  • Incorrect items received

Exchange requests must be made within 7 days of delivery and are subject to product availability.

If the requested size or product is unavailable, you may opt for a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery

  • Share clear photos/videos of the issue for verification

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or clearance (if applicable)

  • Gift cards or promotional items

  • Used, washed, or damaged products (not due to our error)

  • Customized or made-to-order products (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost

  • For all other returns (e.g., size change), customers may be responsible for return shipping charges

Shipping fees are non-refundable unless the return is due to our mistake.

8. How to Initiate a Return

To initiate a return, please contact us with:

  • Your order ID

  • Reason for return

  • Supporting images (if applicable)

Contact Details:

  • Email: [vishnudhanger176@gmail.com]

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